Privacy

Our terms and conditions and managing the risk to you online

Terms of Use

The site belongs to AFIA Insurance Brokerage Services L.L.C. which has been authorised by the United Arab Emirates Insurance Authority, registration no. 85. This site is intended to provide information and assistance for members of the public in the United Arab Emirates interested in purchasing commercial and personal insurance.

Complaints

We are dedicated to providing you with high quality service and we want to ensure that we maintain this at all times. If you feel we have not offered you a first class service, please contact our Quality Manager, Ms. Zainab Noor, on [email protected] and we will take the necessary action as promptly as possible.

For health or medical insurance complaints, please visit iPromes.

To understand our complaint process, it can be viewed here.

Browser Compatibility

This site has been designed to be accessible to as many web browsers as possible. It will not look the same in every browser but the content should be available and accessible in all browsers. Please use the facilities within your browser to present the pages in the best way for you. Most browsers will allow you to alter font size and you may also be able to make other changes. For best results, please use Internet Explorer 7 or higher, Firefox 3 or higher, Google Chrome or Safari. If you are using an older browser, we recommend that you upgrade.

Privacy images

Exceptions

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the website, please do not hesitate to contact us.

Disclaimer

While we would typically work to better each quote that is submitted to us, we would not attend to quotes that appear to be understated. In any case, we accept no liability in the event that we do not respond with a quote or respond with a higher number. Whilst all reasonable care has been taken in the preparation of this site no liability is accepted under any circumstances by AFIA Insurance Brokerage Services L.L.C. or any of its associated brands for any loss incurred as a result of reliance on any statement, error or any omission contained herein. The statements within this site reflect our understanding of current and proposed legislation, which may change without notice. The content of this site should not be regarded as specific advice in relation to the matters addressed.

Privacy

Policy Privacy

By submitting any information about you and where applicable about others within this website, you and they consent to its use, as set out in this privacy policy. The Internet is not a secure medium. However, we are committed to ensuring that your privacy is protected. The privacy policy explains the security measures we have put in place to protect your information and how we use the information we collect about you. We recommend you read it before you provide any information to us.

THE INFORMATION WE COLLECT AND HOW WE USE IT

Within this site, we may ask you to provide us with relevant personal information. Rest assured, we do so in order to provide you with the product or service you’ve requested, as an administrative requirement, and to service and maintain your policy including responding to any query that you might raise with us.

All personal information supplied by you will be treated in confidence by the AFIA Insurance Brokerage Services LLC and will be held in our data systems or those of our agents or subcontractors and will not be disclosed to any third parties except where your consent has been received or where permitted by law.

The AFIA Insurance Brokerage Services LLC may pass your personal information to other companies for processing on its behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal information, but in all cases AFIA will ensure that it is kept securely and only used for the purposes for which it was provided. Details of the companies and countries involved can be shared with you on request.

The AFIA Insurance Brokerage Services LLC would also like to inform you (by telephone, post, or email) of select products and services we and our carefully chosen suppliers provide. If you would prefer not to receive this information, please notify us of this when you contact us.

As part of the process of providing you with the product or service requested, we may undertake certain checks or exchange information through various databases. For example, as part of the process for underwriting general insurance products, we may check with a licensed credit-referencing agency and a record of this search will be made. When we make any checks or exchange information, we will include further details of the same within the web site or when we write to you.

Cookies

When you visit our site, we may attach a cookie to your browser. Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve our service.

The data we collect using cookies does not identify individual users and is only used for tracking and analysing use of the site. In some cases, we use a reputable third-party adserving companies for these purposes.

Most web browsers will accept cookies, but if you would prefer, we not collect data by this method, you can disable this function within your browser settings. However, without cookies, you may not be able to take full advantage of our site’s features including personalising the web content to reflect your unique style.

HOW WE PROTECT YOUR INFORMATION

We capture your personal information such as names and addresses, over a secure link using recognised industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the web. This will be indicated on most browsers by a lock in the status bar at the bottom of the screen. Firewalls are used to block unauthorised traffic to the servers and the actual servers are locked in a secure location which can only be accessed by authorised personnel.

YOUR CONSENT

When you submit your information within this web site, you consent to the use of that information as set out in this privacy policy. If we change the privacy policy, we will post the changes on this page and place notices on other pages of the web site so that you are aware of how we use your information at all times. If you continue to use this service, it will signify that you agree to any or all such changes.

The Internet is a global medium and your information therefore may be transferred outside the GCC. When you submit your information, you consent to all such transfers.

AFIA Insurance Brokerage Services L.L.C. registration no. 85, under United Arab Emirates Insurance Authority